The current economic climate is placing increasing pressures on organisations to reduce operational costs while increasing revenues. The two key tools helping organisations to achieve their increasingly tough targets are:
information technology - the capabilities offered by computers, software applications and telecommunications; and
improved solutions - the analysis and design of work flows and processes within and between organisations
The technological advances provided by our AR-12 system have allowed JBW to rethink the traditional approach to debt recovery and enforcement. Our propensity based collection process focuses on each debtor's individual circumstances and tailors the optimal workflow to maximise contact, increasing the likelihood of payment and reducing the time taken to recover the debt.
We utilise AR-12 and our expertise to:
Analyse your internal pre-enforcement processes to ensure they are making the optimal use of the data available about debtors
Review your service specifications for debt recovery providers to ensure they encourage the most efficient and successful collection strategies
Our experience working with both public and private sector organisations of all sizes enables us to:
Deliver an objective analysis of your internal processes, service specifications and current performance
Provide independence and a fresh approach compared with previous improvement initiatives
Identify and apply good practice gained from working with a wide range of organisations
Assure confidence in your internal and external stakeholders
Why Use an External Partner?
An outside partner can provide objectivity and broad industry experience in assessing current processes, identifying and prioritising opportunities for process improvement, and delivering improvement solutions.
JBW is one of the leading debt recovery and enforcement companies in the UK. Compelling reasons to partner with us to achieve your process improvement goals include:
JBW has a track record of proven results, with improved efficiencies leading to a reduction in front line staff of 26% and a 34% reduction in operating costs, while delivering a 21% improvement in collection rates over the last 12 months.
JBW brings unmatched intellectual capital through our strategic academic partnership with University College London (UCL) in relation to statistical modelling. Our methodology helps clients to quickly evaluate the efficiency and effectiveness of current process in the context of wider industry best best practice and to quantify opportunities for business improvement.