JBW’s award winning AR-12 platform is the most advanced dynamic, automatic allocation, tracking and monitoring system available to the debt recovery and enforcement industry.
Specifically built to handle complex case and resource management, and to manage a varied portfolio of debt types, AR-12 was designed to be flexible and to fully support all future regulatory demands.
AR-12’s debtor centric approach to case management provides faster returns to our clients, and results in lower fees and charges applied to debtors. AR-12 analyses each debtor as an individual, based on factors such as previous contact history, previous visits and their success rates, previous payment history, age and status of the vehicle, and other financial and demographic information.
This in turn drives the optimal collection process but can also incorporate any client specific requirements. Enforcement visits and outbound telephone calls are scheduled for the time of day which is most likely to result in successful contact, helping to ensure that debts are collected at the earliest possible stage of enforcement and reduce the fees and charges applied.
The system is delivering exceptional results for JBW’s current client base, and has been recognised by the Chartered Institute for IT, winning the category for Best Business Project Dependent on Mobile Technology at the 2012 UK IT Industry Awards.
Key areas where AR-12 is leading the industry include:
AR-12 is an impressive piece of software and I can see the immediate benefits for clients. A big plus is the level of Management Information supplied via the client portal. This information is vital for our business.
Nick Rowe, London Borough of Hounslow
The eClient web site provided by the company has proven an invaluable tool, allowing the Council to have instant access to information regarding statistical information and in respect of individual cases.