JBW provides comprehensive services to government and private sector clients across the country for the collection of outstanding debts such as Former Tenant Arrears, Housing Benefit Overpayment and other Sundry Debts.
We are achieving outstanding results for government departments with our specialised services for the collection of aged debt such as Council Tax and NNDR arrears and expired traffic warrants.
Our debtor-centric approach, with tailored workflows optimised for each individual debtor's circumstances, ensures we collect more revenue more quickly than any other provider.
Why choose JBW?
We are an award winning business: JBW won the Best Project dependent on Mobile Technology at the 2012 UK IT Industry Awards for our AR-12 software. Other awards include Debt Recovery and Enforcement Company of the Year and a Global Business Excellence Award.
We help improve your profitability: Every penny we collect helps to increase your revenue. We ensure that we optimise the collection of all debt for all of our clients by implementing efficient procedures. Our advanced operating and management systems allow us to deploy debt cycles which include early and late stage collections. We work with our clients, in a partnership approach, to ensure they receive a solution to meet their specific requirements.
We have the fastest and smartest recovery sequence available in the UK: Our highly innovative IT platform - AR-12 - communicates with our inbound and outbound dialler technology. This allows us to deliver the fastest recovery sequence in the UK. We return all cases back, either paid or unable to collect within 60 days of receipt. This enables our clients to take revenue within the current financial year or seek alternative methods of collections, if required.
We allow you to remain in control: Our clients have total control at every point of the process. Authorised staff can log in to our AR-12 system, request that cases are returned, place cases on hold, update payment data and monitor the recovery process at every stage. With online access to their account, clients can monitor their bank account and review management information against key performance targets.
Ethics and transparency: Our Independent Advisory Group, annual Good Governance audits and ISO9001 accredited quality management process ensure that professionalism, ethics and transparency are embedded in all our operations