The scale of UK debt

It is estimated that outstanding personal debt in the UK now stands at £1.4 trillion, including outstanding mortgages.

The average amount owed by an adult in the UK is £29,800 (including mortgages). Average consumer borrowing on credit cards, motor and retail finance deals, overdrafts and unsecured personal loans is £4,363, and debt is set to continue to rise.

The Office for Budget Responsibility (OBR) predicts that household debt will reach £2,126 billion by the end of 2015, taking the average debt per household to £84,365.

Today in the UK:

• 337 people will be declared insolvent or bankrupt every day - the equivalent of one person every 59 seconds during a working day.
• 1,603 County Court Judgements (CCJs) were issued every day during Q4 2010 with the average judgement debt at £3,242.
• 212 mortgage possession claims and 377 landlord possession claims will be issued and 251 landlord possession orders will be made today.
• 24.1 million plastic card purchase transactions will be made today with a total value of £1,156 billion.

We focus only on specialist sectors:  We only undertake debt recovery services for the telecoms, utility and banking sectors. By focusing on these industries, it enables us to fully understand the legislation, law and regulations surrounding them.

We are an award winning business: JBW won the Best Project dependent on Mobile Technology at the 2012 UK IT Industry Awards for their AR-12 software. In May 2010 JBW won the Debt Recovery and Enforcement Company of the year award and we have one many other coveted awards.

We help improve your profitability: Every penny we collect helps to increase your revenue. We ensure that we optimise the collection of all debt for all of our clients by implementing efficient procedures. Our advanced operating and management systems allow us to deploy debt cycles which include early and late stage collections. We work with our clients, in a partnership approach, to ensure they receive a solution to meet their specific requirements.  

We have the fastest and smartest recovery sequence available in the UK: Our highly innovative IT platform (AR-12), communicates with our inbound and outbound dialler technology. This allows us to deliver the fastest recovery sequence in the UK. We return all cases back, either paid or unable to collect within 60 days of receipt. This enables our clients to take revenue within the current financial year or seek alternative methods of collections, if required.

Read more about AR-12

We allow you to remain in control: Our clients have total control at every point of the process, via our advanced IT platform (AR-12). Clients and their authorised personnel can log-in to our system, request that cases are returned, place cases on hold, update payment data and monitor the recovery process at every stage. With online access to their account, clients can monitor their bank account and review management information against key performance targets.

We operate a no win, no fee service: Our free service to the telecoms, utility and banking sector means that we only charge our clients a percentage success fee based on the amount that we recover.  

Our professional and ethical approach is at the top of our agenda. We undertake a Good Governance Audit each year with the following:

1. Focusing on the organisation's purpose and outcomes for citizens and service users.
2. Performing effectively in clearly defined functions and roles.
3. Promoting values for the whole organisation and demonstrating them through behaviour.
4. Taking informed, transparent decisions and managing risk.
5. Developing capacity and capability of the governing body to be effective.
6. Engaging stakeholders and making accountability real.