Unlike other ‘case centric’ systems, AR-12 was built from the ground up to focus on the individual debtor. Utilising highly sophisticated propensity modelling, this debtor centric approach delivers an accurate analysis of debt recoverability. Factors such as previous contact with the debtor, previous payment history and demographic information are used by the system to determine the best contact strategy (letters, outbound phone calls or personal visits), optimal visit times and even the individual enforcement agent to use.
JBW can demonstrate how an intelligence led approach to case management better targets the use of letter, telephone or SMS contact and enforcement visits which reduces both fees and complaints from the debtor. This allows us to collect more debt more efficiently and faster than any other company in the UK.