We are one of the UK's largest business process, enforcement and debt recovery services companies. We work on behalf of government clients across the country, ranging from Redcar and Cleveland in the north of England, down to Plymouth on the South Coast. We currently service over 70% of local government within London.
Advanced technology: We own the most advanced enforcement IT platform available in the UK (AR-12). Winner of a national business award the system includes many features: automatic dynamic allocation and routing, GPS verification, instant messaging and an emergency alert system.
Ethics and compliance: We are the only company in our sector to appoint an Audit and Compliance Director. Carole Kenney is responsible for good governance, contract compliance and legal responsibility. We are also subject to an external “good governance” audit each year, and have established an Independent Advisory Group to ensure we continue to drive best pratice in the industry.
People and training: We were awarded the prestigious "Sunday Times Best 100 Companies to Work For" in both 2010 and 2011 with our business being commended by judges for its commitment to training and development.
Minimal complaints: We received just 0.04% complaints during 2012 (data based on complaints received versus cases enforced)
Voice recording: Our integrated mobile recording technology means that an accurate record of conversations during enforcement visits is integrated into every visit record.