AR-12’s Financial Management module allows for a full range of commission schemes to be active at any given time. Schemes can be based on any combination of factors; agent experience, debt type, employment type, client specification and any kind of regular or manual deduction can be applied automatically. It makes a simple task of what can be one of the more difficult aspects of recovery management.
AR-12's Financial Management modules provide the most flexible, auditable and comprehensive Finance and Accounting capabilities available to the market.
Integrated IVR (automated phone line) and credit card authorisation gateways provide a secure means of accepting payments from a variety of channels. Transaction screens show details of all successful and failed payment attempts, and the system supports repeat authority card payments for regular installments.
AR-12 provides special functionality for card chargebacks, fee revocation, change of debt amount, cheeque clearance waiting times and refunds.
New payments can be distributed across active cases, including different debt types such as Council Tax and Traffic Management, to incorporate client business rules.
Fully automated remittance schemes can be configured to meet any client requirement. The system manages any configuration of fee vs debt splits, revenue sharing, part payments, negative payments, and case return frequency. Detailed return reports, including nulla bona documentation, trace reports etc, can be provided in any format, and at any frequency.
AR-12 includes an automated payment reconciliation facility that reconciles between payments entered onto AR-12 and amounts appearing on PDQ transaction reports and bank statements. This automated transaction reconciliation process is an innovation unique to AR-12 and ensures that any payment discrepancies are captured within 24 hours.
This eliminates the problem of incorrectly recorded payments being allocated to a suspense account rather than being credited to the correct debtor account.
AR-12 provides the most flexible and comprehensive commission schemes in the industry.
Commission payment options include:
Banded % and fixed amount commission types
Automatic handling of variations such as van and equipment rental, vehicle repairs, bonuses, holidays etc
Variable commission rates based on factors such as peak and non-peak times, case age and propensity, which can be implemented and changed at any time
Target based commission schemes with minimum targets, incremental stages with lump sum rewards or increased rates
AR-12 also supports the concept of points, where additional quality measures such as complaint levels, correct paperwork etc can be linked to compensation.
AR-12 is an impressive piece of software and I can see the immediate benefits for clients. A big plus is the level of Management Information supplied via the client portal. This information is vital for our business.
Nick Rowe, London Borough of Hounslow
The eClient web site provided by the company has proven an invaluable tool, allowing the Council to have instant access to information regarding statistical information and in respect of individual cases.