If you have received a letter, phone call or visit from one of our staff and have a query, need to provide documentation or need to discuss your case you should contact us as soon as possible.
Click here for information about contacting our customer support team.
To make a complaint:
Complaints must be in writing, and sent to us via email or post.
Click here for information about our complaints process. A copy of JBW's Customer Care Pack, which includes a complaint form, can be downloaded here.
Log in to eClient:
Click here to access your eClient remote case management portal. If you have any difficulties accessing eClient please contact your account manager.
New Business Enquiries
If you would like more information on the services JBW can provide to your organisation, contact our Business Development Team on 0844 576 3620 (Option 4), or email firstname.lastname@example.org.
We welcome all press enquiries, whether relating to an active news story regarding the enforcement industry, or seeking expert comment on a broader story. If you are a professional journalist you can contact our media relations team using the form on our Media Enquiries page.
For any other general enquiries or to request information about JBW or our services, please complete the form below. A member of our team will be in touch within 2 working days.
www.jbwgroup.co.uk is a site operated by JBW Group Limited, which is a company registered in England and Wales with company number: 4118149. Our registered office is Suite 12b Beehive 3, Lingfield Point, McMullen Road, Darlington, DL1 1YN. Our VAT number is: 991254305.