JBW undertakes a bi-annual external audit to verify our operations are in line with the principles set out in the ‘The Good Governance Standard for Public Services, 2004’ (Langland’s Report). The audit examines every area of our operation in detail to measure the extent to which our core values are embedded across all our people, systems and procedures. It helps us understand how we, as a private company, deliver a public service in the public interest, and where we can make improvements.
Quality external audit processes
Our auditors are Smith & Williamson, one of the UK's top 10 audit firms. They audit all financial procedures and controls on an annual basis. We provide an annual audit of our accounts to the trade association CIVEA each year, in line with the CIVEA Code of Conduct and Good Practice Guide.
All debtor payments are made into dedicated client accounts to ensure complete transparency of funds. These accounts are audited by Smith & Williamson every six months to provide our clients with confidence that account balances are never below the amounts due to them.
Our growth, business strategies and company successes are highlighted in the Annual Reports we produce each year. Aside from documenting our financial success, these reports provide information about staff, training, technology and community initiatives we have led over the last few years. Copies of our most recent reports are available by clicking on the links below:
Please select a document category from the list on the left.
As a service provider to clients across the country, JBW operates in a diverse range of communities. When delivering services for our clients, we recognise the need to contribute to the development of the local area. We engage with the community at a range of levels as customers, neighbours, potential employees, businesses and residents. We seek to play our part in promoting socially inclusive policies, and providing local opportunities.
Our social value strategies incorporate the following elements:
Local recruitment: either using experienced enforcement agents in the area or through a combination of recruitment, induction and training.
Apprenticeships: our successful apprenticeship programme has provided opportunities for young people to gain valuable skills and launch new careers.
Using local businesses: JBW has partnerships with local businesses, such as removal and storage contractors, vehicle repairers and auctioneers throughout the country to ensure employment and revenue is retained locally by the communities we service.
Supporting local community groups and charities: through our 'Community Day' programme our staff are encouraged to take part in volunteering, fundraising. In 2013 our staff have participated in sponsored skydives, cycle rides and iron man competitions to raise money for local charities.
Supporting local advice agencies: we are active in developing our relationships with consumer support and advice agencies such as the Citizens Advice Bureau and Stepchange. We work in close partnership with these organisations to help raise awareness of the processes and legislation around enforcement.