The ability to accurately track the location of an enforcement agent is essential for a number of reasons. Most debt recovery providers use either a third party tracking system in conjunction with their case management tools or provide limited integration. With AR-12, this geographic data is at the core of the system, and is used for a number of purposes.
The ability to provide clear evidence of all enforcement action is essential for JBW to provide a fully transparent service to its clients. Along with the traditional ‘trail’ approach, showing the location of an agent at regular intervals during the day, it is able to record each visit, case note and image uploaded from the agent’s handset and ensure they are time-stamped and geo-stamped.
Real time monitoring
No other system in the industry provides the level of management information available from AR-12.
Aside from the GPS data for agents, as described above, the system provides comprehensive performance information, including the number of visits scheduled versus how many completed, deviation from assigned schedules, ‘skipped’ cases, payments and collections, goods levied or removed, and even how much cash each agent is carrying on them at any given time.
A dynamic work distribution screen, which is constantly updated, provides real time information on the geographic spread of all open cases. This screen, along with the workflow module’s advanced forecasting ability, provides a crucial resource planning tool, helping to ensure that the right resources are available in the right place at the right time.
Accurate, on the ground fee calculations
Ensuring that the correct fees are applied to a case is one of the most important, and difficult to manage, aspects of enforcement. Aside from legislative and statutory fee schedules for each type of debt, clients often have specific requirements such as fee caps or limitations on certain fee types. Traditional enforcement systems rely on the individual agent to understand complex fee structures and calculate balances on the doorstep.
With AR-12, the fee structures for every contract are built into the system. Applicable fees for every case are included with the case details on the agent's handset. Agents are able to view what fees are applicable on a case, depending on what action may be taken during a visit (such as seizing, impounding or removing goods) even before starting the visit. Once a visit is completed, only the appropriate fees are added to the case in accordance with what actually occurred during the visit.