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Local authorities have a duty to collect Non Domestic Rates and to support local businesses. We recognise that it is vital therefore that when a business falls into arrears suitable enforcement methods are used to collect payment without promoting business failure or bankruptcy.
Local authorities across the country use JBW's comprehensive enforcement solutions for the collection of Non Domestic Rates because we offer:
Speed of recovery– JBW's propensity led debtor-centric approach, which is built into our technology and all our business processes, means that we can provide more revenue more quickly for our clients. We collect up to 74% of cases at either first letter or first visit stage. The dynamic allocation and scheduling, workflow management and real time performance monitoring capabilities of our AR-12 platform have led to improvements in average speed of collection of over 60% in the last year.
High collection rates – JBW achieves higher collection rates for over 90% of the clients where we share collection responsibility with one of our competitors. We consistently collect above our clients' target, and are gaining an increasing number of 'sole provider' contracts on the basis of our high collection rates and outstanding customer service.
Efficiency: Our intelligence led approach ensures we can collect more revenue using less enforcement action and fewer enforcement agents than any other provider in the UK.
Bespoke approach - JBW recognises that the communities represented by each Local Authority are different. Our tailored approach treats each debtor according to their individual circumstances, allowing us to maintain a firm approach which is fair and respectful.
Tracing solutions – JBW's real time data links with industry leading data providers, such as Callcredit, Experian, Data Discoveries and Companies House enable us to locate new addresses for businesses upon case receipt, ensuring effective recovery action can commence quickly. Unlike many providers, our tracing processes are built into every stage of recovery, rather than a last resort when other recovery action has failed.
Ethics and transparency: Our Independent Advisory Group, annual Good Governance audits and ISO9001 accredited quality management process ensure that professionalism, ethics and transparency are embedded in all our operations.