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Client portal

AR-12 was designed from the start to provide full transparency and control to clients over their cases. A secure web based client portal provides authorised and authenticated users permission to view or update details about cases on the system. This allows clients to provide real time updates, such as direct payments or new address detail onto the system. Actions such as placing a case on hold or requesting return may be done without the requirement of emails or phone calls. A comprehensive security module allows full control over what functions are available to each user.

A distinguishing feature of AR-12’s client portal, is the inclusion of a suite of performance reports available to authorised users. These statistical reports provide clients with up to the minute management information on JBW’s performance against agreed contractual performance indicators.

Debtor portal

AR-12’s Debtor Portal provides a comprehensive set of features to allow debtors to manage their accounts.

The portal includes a dual layer of functionality. By registering on the site using a number of security checks, debtors may access a variety of account management tools. Once logged into the system debtors may view information about all open and previously paid cases, pay all or part of their balance, request payment plans and arrangements, and set up recurring payments to ensure that these arrangements aren’t broken. Debtors can also upload further information or evidence concerning their cases, or submit an enquiry regarding the status. A full task management system built into AR-12 ensures that all enquiries received by Debtor’s from this portal are handled in a timely manner and in line with industry standards.