Ensuring the protection of Client and Customer data was a key priority during development of AR-12. Security has been built into every aspect of the system.
The system is hosted in IL2/ISO27011 accredited data centres within our secure private cloud infrastructure.
All data transfers between AR-12’s central database, office based users, clients, debtors and bailiffs is fully encrypted, ensuring it cannot be intercepted by unauthorised parties.
Strong password policies, dual layer protection on bailiff handsets and other features such as timed login restrictions ensure that only properly authorised users are able to access the system. AR-12’s advanced security modules allow a highly granular permissions structure, ensuring that only authenticated users are able to access the functionality and information essential for their role.
Unlike many of the current systems on the market, all activity on the system is fully logged and auditable, ensuring that any misuse of the system or information contained on it may be tracked immediately to the source.
Advanced mobile technology
AR-12 includes a custom developed Android-based application installed on large screen, mobile devices. Using a native application rather than a customised web page, as used in other systems, provides a number of key benefits.
One key advantage is that the bailiff is not dependent on a constant mobile signal in order to complete a visit. Once a bailiff’s schedule for the day has been downloaded at the start of the shift all information needed to complete the schedule, including debtor details, case notes, balances and applicable fee information, is available to the bailiff, even if signal is lost during the day (this may be quite common outside urban areas, or in signal ‘blackspots’). All activity on the cases, including correct visit times, is cached on the handheld device until a signal is obtained. All cached information is then sent to the office. This eliminates the delays, missed visits and incorrect visit times which occurred using previous systems.
The job of a bailiff is a difficult one. In additional to many of the normal difficulties faced in a ‘lone worker’ scenario, they are often confronted by aggressive debtors.
AR-12 provides a number of tools that help to ensure the safety of all field based staff.
A discreet, easy to access emergency alert button included with AR-12’s Android application on the handheld device allows a bailiff to send an alert to the office indicating they are in difficulty without inflaming the situation. The enforcement support team can immediately take further action, such as trying to call the bailiff, alerting the police, or with one click, locating the nearest JBW bailiff who may be able to provide assistance.
The integrated GPS tracking module also generates alerts based upon other possible problems, such as when a bailiff has not changed location for a predefined amount of time.
To try and prevent situations where a bailiff could find himself in trouble, AR-12’s allocation system will flag cases for debtors involved with problems in the past and will either allocate two bailiffs together for the next visit, or forward the case to bailiff management for a decision on how to proceed