In 2013 around 30 million Penalty Charge Notices will be issued throughout the UK and the majority of these will be for parking.
Revenue raised from parking enforcement is used for maintaining vital front line community services. Councils need to ensure that the motorist that pays for parking does not pay for those that avoid payment.
Councils choose JBW for the collection of unpaid PCNs for:
Speed of recovery – JBW's propensity led debtor-centric approach, which is built into our technology and all our business processes, means that we can provide more revenue more quickly for our clients. We collect up to 74% of cases at either first letter or first visit stage. The dynamic allocation and scheduling, workflow management and real time performance monitoring capabilities of our AR-12 platform have led to improvements in average speed of collection of over 60% in the last year.
High collection rates – JBW achieves higher collection rates for over 90% of the clients where we share collection responsibility with one of our competitors. We consistently collect above our clients' target, and are gaining an increasing number of 'sole provider' contracts on the basis of our high collection rates and outstanding customer service.
Efficiency: Our intelligence led approach ensures we can collect more revenue using less enforcement action and fewer enforcement agents than any other provider in the UK.
ANPR – JBW was the first company in the UK enforcement industry to develop a mobile Automated Number Plate Recognition (ANPR) service, and we remain the largest provider of ANPR for the enforcement of PCNs and tracking of criminals with the Police. Our integrated 'Smart-ANPR' technology interfaces with our AR-12 system to ensure that our vehicles are covering target areas in the most efficient way.
Tracing solutions – JBW's real time data links with industry leading data providers, such as Callcredit, Experian, Data Discoveries and Companies House enabe us to locate new addresses upon case receipt, ensuring effective recovery action can commence quickly. Unlike many providers, our tracing processes are built into every stage of recovery, rather than a last resort when other recovery action has failed.
Ethics and transparency: Our Independent Advisory Group, annual Good Governance audits and ISO9001 accredited quality management process ensure that professionalism, ethics and transparency are embedded in all our operations.