Our commitment to professional standards is the driving force behind everything that we do. To assist the personal development and potential of our staff, we provide the best available training for each individual.

City & Guilds

We have City and Guilds accreditation for our Foundation Programme for Civil Enforcement Agents (bailiffs). The course covers the legal aspects of enforcement, including Health and Safety, Risk Management, Data Protection, Impounding and Enforcement Technicalities.

We recognise that our success in providing quality services to our clients relies on our staff's competencies, abilities and experience.

We demonstrate our commitment to our staff through our investment in their training, their development and supporting their lifelong learning. We encourage our staff to extend and imporve their skills through continuous professional development. Our internal training academy ensures we train our staff consistently and provide training and support on industry recognised courses for our clients. In addition, the academy delivers training courses that are City & Guilds accredited, making it a recognised and compliant service provider.

All bailiffs joining us are required to complete a period of three months induction in which they will receive full training in all aspects of their work including Enforcement Law, Health & Safety, Risk Assessments, Environmental Impacts, Fraud Prevention and Prevention of Money Laundering.

In 2011, all JBW management staff underwent further development training with the ILM which is designed for business leaders and mangers at all levels. ILM provides a wide range of qualifications covering all aspects of leadership and management, along with specialist programmes in coaching, mentoring, HR and enterprise.

2011 also saw all Executive Board members attending Cranfield University's Business Growth Development or Essential Management Programme. Jamie Waller, JBW's CEO continues his development with Cranfield University by attending their Business Growth Club for ten days of every year.

Jamie is also invited along to give a presention on his experience to new recruits and is an advocate of the good work that Cranfield achieves.

JBW's staff induction programme includes equal opportunities and equality & diversity, with employees required to adhere to the company’s policies.

As a demonstration of its commitment to the reality of diversity, JBW is working towards the DiBA (Diversity in Business Accreditation). JBW expects to gain accreditation shortly and will be the first bailiff enforcement and debt recovery company in the UK to have achieved it.

“JBW are at the forefront of equality and inclusion in their industry. Equality Works are currently supporting JBW to meet their long-standing ambitions to achieve cutting edge workplace practices.

Over the last year we have supported JBW's management group through the delivery of a level 5 Institute of Leadership and Management accredited leadership and management programme. Additionally, as recognition of their work on equality and inclusion, JBW are currently working towards achieving the Diversity in Business Accreditation (DiBA). This accredited award demonstrates and recognises their genuine commitment to advancing equality and inclusion across a range of work place practices, with customers and client and through their supply chain.”

Jane Farrell, Chief Executive, Equality Works