about
About

Key Facts

JBW extends your capability.

Nationwide operations supported by Support Centres located in London, Manchester and Darlington.

The UK’s most advanced case management system, Hito Edge

Smart behavioural analytics
and propensity scoring

  • Full nationwide coverage
  • Intelligent contact centre staffed by highly trained professionals
  • Dedicated welfare team
  • Enhanced vulnerability identification & alerting
  • Advanced call planning and routing
  • A broad range of contact, payment and user account facilities online, via telephone and in-person
  • Dedicated internal audit team
  • Governance Framework supported by Independent Advisory Group
  • Intelligent Collection strategies with customisable and bespoke policy definitions
  • All visits fully auditable and supported by dual Body Worn Video and independent audio recording
  • Nationwide fleet of Automatic Number Plate Recognition (ANPR) vehicles
  • Nationwide removal, storage and sale facilities
  • City & Guilds accredited training programmes

Capability

It's not just what we do, it's how we do it.

Find out why clients choose JBW

In Brief

Consistent recoveries from an experienced, dependable partner.

JBW delivers the highest standards of service in long-term partnerships that produce consistently better results and can be relied upon to deliver the same high quality customer engagements anywhere across the UK.

Services

JBW is a long-term partner to many local and central government clients, efficiently reducing government debt at no cost to the public purse, serving diligently whilst helping them to improve performance year-on-year through its unique customer engagement approach.

More about our services

Values

Our people believe everyone has the right to be paid what they are owed. We aim to collect every penny through integrity and hard work. We continuously innovate to drive better customer engagements based on three core values that guide every decision we make. Compliant. Client Focused. Collections.

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Leadership

JBW is led by a team of highly experienced practitioners committed to driving future growth as a one-stop collections and enforcement partner for our private sector, local and central government clients nationwide. This includes contributing to the Debt Management industry through ethical, social and economically responsible best practices that continue to set the standard for procurement.

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Governance

Our services and innovations have won multiple awards, recognising the extra-ordinary efforts we make to prepare and equip our teams so we can best apply our expertise in the field. Our operations are scrutinised by an Independent Advisory Group, made up of highly respected industry figures from the legal, government and debt advice sectors to ensure best practice standards are upheld and ethical conduct is critically assessed. Together, our comprehensive governance framework and highly experienced leadership team, enable us to continuously innovate and set new standards across all JBW Group companies, proudly making an important and socially valuable contribution to the industries and communities we serve.

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Recruitment

JBW are an equal opportunities employer. We encourage applications from all backgrounds and will provide a fair and transparent recruitment process to all.

If you have any questions regarding our vacancies, please contact our dedicated recruitment line on 01324 469167 or email us at recruitment@jbwgroup.co.uk

More about Recruitment

Partnerships

JBW Group companies partner with a number of organisations and charities who work tirelessly to support vulnerable and disadvantaged citizens, as well as leading contributors in the development of new techniques and technologies that can help us deliver more intelligent engagements with our customers. We participate in frameworks that enable our clients to purchase with confidence and gain easy access to our services and are proud of our many industry and local sponsorships and in particular as a supporter of the ARMED FORCES COVENANT.

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JBW Group

JBW Group has recently expanded to add skills and capability with three acquisitions making us one of the largest service providers within the UK enforcement sector. New joiners in 2018:

Collect Services:
One of the most experienced Enforcement Agent and Debt Recovery companies in the United Kingdom having celebrated their 40th anniversary in 2017.

Court Enforcement Services:
Acquiring shares to provide immediate access for clients and customers to its market leading High Court Enforcement capability.

Phoenix Commercial Collections:
A national company specialising in the ethical enforcement and collection of local authority debt.

These transactions demonstrate our commitment to providing a full breadth of intelligent, highly ethical debt collection solutions to our private sector, local and central government clients nationwide.

Outsourcing Inc.

In April 2016 we became part of the multi-national OUTSOURCING Inc. group of companies – a strong and rapidly growing global provider of outsourced services.

Outsourcing Inc. is a Japanese multi-national company headquartered in Tokyo with operations in China, Singapore, India, Australia, Belgium and the UK that specialises in data management, IT and business process outsourcing (BPO) solutions. Outsourcing Inc. is listed on the 1st Section of the Tokyo Stock Exchange. In 2017, the company's revenues were in excess of US$2 billion.

Visit OUTSOURCING inc.

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