General Enquiries

For any other general enquiries or to request information about JBW or our services, please contact us:

0330 1070 023
or email (A member of our team will be in touch within 2 working days).


Get in touch

For Transport for London: 0330 1070 024

For Highways England Dart-Charge: 0330 1070 025

For Council Tax, Parking, Traffic Penalties and all other enquiries: 0330 1070 023

To Make a Payment

JBW provides a full range of payment options, including 24 hour online and automated telephone facilities. Telephone 0330 1070 023 (local rate) to pay using our automated payment line or contact centre

Click here to pay online using our Customer Portal.

To Discuss your Case

If you have received a letter, phone call or visit from one of our staff and have a query, need to provide documentation or need to discuss your case you should contact us as soon as possible.

Click here to email our customer support team or call us on 0330 1070 023.

To Make a Complaint

Complaints must be in writing, and sent to us via email or post.

A copy of JBW’s Customer Complaint Pack, which includes a complaint form, can be downloaded here.


Login to Client Portal

Click here to access the Client Portal. If you have any difficulties accessing this, please contact your account manager.

New Business

If you would like more information on the services JBW can provide to your organisation, contact our Business Development Team on 0330 0414 800 (Option 4), or email

Media Enquiries

We welcome all press enquiries, whether relating to an active news story regarding the enforcement industry, or seeking expert comment on a broader story. If you are a professional journalist you can contact our media relations team by emailing

Exciting career opportunities with JBW

JBW is the UK’s fastest growing provider of debt management solutions for the public sector. Our industry leading technology and generous remuneration packages have made us an employer of choice within the industry, as evidenced by our placement in the Sunday Times Top 100 Companies to Work For awards two years running. With several new contract wins across the country, we are looking for enthusiastic individuals to join our enforcement team.

Click here to email us your CV

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