field services
Field Services

Field Services

Now your teams can use the same tracing and field support we do.

We provide a variety of added value services to support clients and in-house teams operating in the field who may have insufficient access to data, resources and other specialist services.

Tracing & Investigation

Our tracing and investigations services can help you cleanse data and locate absconded debtors with intensive tracing on hard-to-find gone-aways using exclusive consented data that is proven to yield positive results.

Automated tracing is supplemented by a dedicated tracing and investigations team with over 44 years of combined experience and an average success rate of up to 86%. To achieve these great results, our team uses premium tools including TraceIQ, Etrace, CallTrace, InTouch and Retriever, as well as telephone and field investigations (agents) and social media.

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Property Inspection

Our nationwide team of enforcement agents and data services are available to provide rapid property inspections to verify occupancy and conduct single person/void property checks. These can be added to daily agent schedules as ad-hoc or batch visits. Our field technology incorporates integrated GPS and the ‘Find closest agent’ feature allows priority requests to be actioned instantly.

We can also identify where there are multiple sequential debtors for a single property. This can be indicative of Landlord fraud. We use our identity-checking, residency-validation and data-matching facilities to identify fictitious tenants and true occupiers so the right person can be billed.

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Arrest Warrants

Warrants of Arrests can be issued for the non-payment of Liability Orders or Distress Warrants and enforcement agents are often contracted to enforce these warrants. JBW protects its clients’ reputation by ensuring all arrests are carried out safely and securely, using appropriately trained and well-prepared professionals, risk management procedures and compliant, specially adapted vehicles.

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JBW executes arrest warrants and serves bail documents. We also have an arrangement with the Police and Court Services to make arrests and transport prisoners throughout the UK.

To meet the highest standards of safety and professionalism, our agents complete specialist training modules and follow detailed approved procedures for assessment, reconnaissance and preparation in advance of executing warrants of arrest, using only specially adapted vehicles for the transportation of prisoners throughout the UK.

Legal Services

For persistent evaders we take a firmer approach, with enhanced ‘evader’ workflows and experienced agents, we either collect the outstanding sum or work our specialist legal partner to take further action such as Charging Orders, insolvency action or committal. This usually follows compilation of alternative enforcement assessment reports and evidence gathering activities.

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Customer experience matters...

Enforcement

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Complaint

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Vulnerable(Benefits Delay)

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Vulnerable(Family Illness)

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New Occupier

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Persistent Evader

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