governance
Governance

Governance

Highly experienced leadership and comprehensive governance framework enabling us to innovate and set new standards for the industries and communities we serve.

Leadership

JBW is led by a team of highly experienced practitioners committed to driving future growth as a one-stop collections and enforcement partner for our private sector, local and central government clients nationwide. This includes contributing to the Debt Management industry through ethical, social and economically responsible best practices that continue to set the standard for procurement.

Independent Advice

JBW Group operations are also scrutinised by an Independent Advisory Group (IAG), that includes leading figures from Government, Enforcement, Debt and Advisory sectors.

The IAG was established in 2013 to provide JBW with independent assurance across the following key areas:

  1. Maintenance of quality standards in accordance with our ISO 9001 accredited Management and Assurance programmes
  2. Consistent application of high ethical standards across our business and operational activities
  3. Compliance to legislation, industry standards and best practice
  4. Operation of effective mechanisms to drive and deliver continuous improvement

The group regularly conducts case, business, compliance and client audits alongside providing advice and reviews of our strategic and tactical initiatives. This is supplemented by the quarterly internal financial audit conducted by Deloitte and an annual external financial audit conducted by Smith & Williamson.

Awards

Our governance achieves best practice by ensuring group operations are in compliance with the following standards:

Revenues and Ratings

  • IRRV Finalist – Excellence in Enforcement 2018
  • IRRV Finalist – Excellence in Non-Domestic Rates 2018
  • IRRV Finalist – Excellence in Staff Development 2016
  • IRRV Winner – Excellence in Debt Management 2015

Technology

  • Best Credit & Collections Technology, Finalist – Credit Strategy Awards 2017
  • Data & Analytics Expertise, Finalist – Credit Strategy Awards 2017
  • Gamechanger Award, Finalist – Credit Strategy Awards 2017
  • Best IT Innovation of the Year, Finalist – UK IT Industry Awards 2013
  • Best Use of Technology, Finalist – Debt Collection Awards 2013
  • Enforcement Team of the Year, Finalist – Debt Collection Awards 2013
  • Best Use of Technology, Highly Commended – Credit Today Awards 2013
  • Best Use of Technology, Finalist – British Parking Awards 2013
  • Best Project using Collaborative Technology, Finalist – UK IT Industry Awards 2012
  • Best Use of Technology, Highly Commended – Debt Collection Awards 2012
  • Best Use of Mobile Technology, Winner – UK IT Industry Awards 2012

Compliance

JBW carries out regular checks to ensure its governance and service standards meet all legislative and regulatory requirements. In fact we often exceed these requirements and undertake independent reviews and checks to ensure this remains our priority. As part of this, we are subject to an external Good Governance audit each year, and our ISO9001 accredited quality management process ensures that professionalism, ethics and transparency are embedded in all our operations.

Our governance achieves best practice by ensuring group operations are in compliance with the following standards:

  • The Langlands Report 2004 – Good Governance Standard for Public Services
  • Ministry of Justice Taking Control of Goods National Standards
  • CIVEA Code of Conduct & Good Practice
  • Taking Control of Goods Fees Regulations 2014
  • Certification of Enforcement Agents Regulations 2014
  • Traffic Management Act 2004 (‘TMA’) including
  • London Local Authorities and Transport for London Act 2003, London Local Authorities and Transport for London Act 2008 Civil Procedure Rules
  • Tribunals, Courts Enforcement Act 2007
  • Stan Code of Practice (Safer Travel at Night)
  • Statutory Code of Practice on Racial Equality in Employment Government Baseline Personnel Security Standard
  • HMG Treasury Management of Public Money
  • Employment Rights Act 1996
  • Health & Safety at Work Act 1974
  • Health & Safety at Work Regulations 1999
  • Equality Act 2010
  • British Standard (BS 8593:2017) Code of Practice for BWV
  • HMG Security Policy Framework
  • EU General Data Protection Regulation (GDPR)
  • NCSC Cloud Security Principle 2 - Asset protection and resilience: Data sanitisation and Equipment disposal
  • NCSC Secure sanitisation of storage media 2016
  • Waste Electrical and Electronic Equipment (WEEE) Directive 2013

Certifications

In order to maintain high degree of professionalism in our operations we comply with a number of internationally recognised quality standards. These include:

  • ISO 9001
  • ISO 14001
  • ISO 18001
  • ISO 27001 (UKSA accredited)
  • PCI DSS
  • Cyber Essentials
  • City & Guilds
  • FORS Bronze
  • CHAS
  • ICO Registration
  • Level Three, Healthy Workplace Charter
  • Diversity in Business Accreditation (DiBA)
  • Investors in People Commitment

We also maintain professional memberships with the following industry institutions and professional bodies:

  • Disabled Motoring UK
  • IRRV
  • BPA
  • CIVEA
  • Credit Services Association
  • Civil Court Users Association

Policies

In addition to our formal certifications, we have also implemented a number of internal policies. These are designed to ensure the safeguarding of our customers, clients, employees and their data, as well as the safekeeping of our facilities and systems, with appropriate consideration of our impact on the environment. These include:

  • Environmental Policy
  • Equality & Diversity
  • Health & Safety
  • Safeguarding & Vulnerability
  • Privacy
  • Corporate Social Responsibility
  • Complaints Policy
  • Information Security

Responsibility

The success of our business depends on maintaining our reputation as a responsible and trusted provider of services for our clients, customers, employees and the communities in which we operate. For this reason, we take corporate social responsibility extremely seriously and apply three core principles that are designed to promote social value across the entire organisation.

  1. Accountable: policies and practices must deliver measurable benefits balanced across all stakeholders
  2. Transparent: clear procedures, open standards and independent scrutiny
  3. Ethical: balanced, responsive, intelligence-led practices to deliver positive outcomes for clients and customers

These principles are embedded across JBW’s end-to-end business model to ensure business strategy, innovation initiatives and operational practices reflect our responsibilities to all stakeholders, delivering tangible benefits to clients, individuals, the environment and the industry.

Commitment to these responsibilities is demonstrated in real terms every day.

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