JBW is led by a team of highly experienced practitioners who are committed to driving future growth as a one-stop collections and enforcement partner for government and commercial clients. This includes contributing to the Debt Management industry through ethical, social and economically responsible best practices that continue to set the standard for government procurement.

Nick Tubbs, Chief Executive Officer

Nick has 15 years experience at Board level as a chief executive, managing director, consultant, non-executive director within listed companies and large corporates. With a strong track record of applied innovation, he has designed and led business transformation through implementing growth, business improvement and service quality programmes. These skills have been gained whilst working in Blue-Chip FTSE 250, NYSE and Swiss-listed firms. Nick joined JBW in 2016.

Xiang Lu, Chief Finance Officer

Xiang has over 16 years experience in the financial industry working with a top 20 accountancy firm. Xiang initially qualified as a medical doctor and changed her career 20 years ago. Xiang joined JBW in 2011. Xiang is responsible for Finance and Company secretariat. Her role includes effective strategic and operational financial planning, monitoring and reporting, statutory accounting requirements and key relationships with banking partners.

Lee Brown, Chief Operating Officer

Lee joined the industry in 1992 and, after completing a successful 10 years at Welcome Financial Services (FTSE 250) as their Director of Operations, he joined JBW in 2011 as our Chief Operating Officer. Lee is responsible for service delivery and operational excellence. He ensures compliance to legislative and client requirements, holds key account relationships and has accountability for his business unit performance and for the Darlington office location.

John Mason, Client Services Officer

John has wealth of experience in the parking and traffic enforcement debt recovery sector, having joined Westminster City Council’s parking enforcement division in the early days of civil enforcement in 1994. John went on to manage the City Council’s off street car park portfolio and in 2001 was appointed as Head of Enforcement and a Deputy Director at Transport for London (TfL) for the London Congestion Charging Scheme. John joined JBW Group in September 2014 after over 19 years in Local Government. John is responsible for the management of our client services team. John is also responsible for the London office location.

John Sweet-Escott, Chief Technology Officer

John has 25 years experience in the IT industry and is JBW’s Chief Technology Officer. He ensures that our technology continues to lead the industry and delivers effective and compliant collections. John has previously led large engagements with significant UK clients including Lloyds TSB and BT. John is responsible for all of our systems, including IT and data security, client systems and process integration as well as the management of our growing team of IT professionals who ensure the smooth running of our systems. In addition to maintaining our compliance with ISO 27001 and GDPR, John is an executive leader driving innovation and change to continuously improve our processes and use of technology.

Matt Carter, Head of IT

Matt, JBW’s Head of IT, has 18 years IT management experience, 15 of which has been within the debt collection industry. Having joined JBW in 2012, Matt leads the team responsible for the seamless day-to-day running of our network and systems to enable consistent, efficient service delivery across the JBW group.

Matt has overall responsibility for the maintenance of a reliable, secure ICT infrastructure in the field, office and data centre and is a key member of our technology innovation team which manages the ongoing development of JBW systems including Edge, our advanced case management platform.

Craig Alewood, Head of Business Improvement & Innovation

Craig joined JBW in 2010 and has worked in the Enforcement industry for over 22 years. Craig led the design specification and deployment of our award-winning case management platform, Edge, and now leads the Process team to ensure that the established platform is operating optimally.

As Head of Business Improvement & Innovation, Craig is also responsible for driving, developing, testing and implementing group improvement and innovation initiatives. He is responsible for the application of lean methodology, improved ways of working, new functionality design and the assessment of emerging technologies to identify optimisation opportunities for Edge and the supporting end-to-end processes.

Adrian Greenwood, Head of Business Intelligence

Adrian joined JBW in 2015 as Head of Business Intelligence. He is a highly skilled analyst with over 15 years experience specialising in business intelligence and performance improvement reporting. During his time at JBW Adrian has implemented market leading Business Intelligence tools, to deliver both companywide operational KPIs and granular insight into batch level performance.

On a day-to-day basis, Adrian and his team work closely with the Operational management team to provide accurate Management Information to support the achievement of contractual targets and positive customer outcomes. Adrian’s team collaborate with clients to provide a transparent, relevant and detailed understanding of performance, and are able to offer unrivalled insight across JBW’s services.

Helen Roberts, Head of HR

Helen has a Master’s degree in HRM&D and 16 years’ experience in Human Resources, nine in the sub-prime finance industry. Helen joined JBW in 2011 as Head of HR and has established an engaging HR strategy and supporting framework of policies and procedures across the group.

Leading JBW’s HR and training teams Helen’s remit of responsibility is at the heart of our customer service delivery. Helen manages recruitment processes to attract the right level and quality of candidates and ensures that employees receive the highest standards of training and career development support to maintain quality and performance standards, while the teams are challenged to drive continued improvement.

Helen also has overall responsibility for the management of our ISO 9001, 14001, OHSAS 18001 and Investors in People accreditations alongside social welfare initiatives such as the Healthy Workplace Charter.

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