training
Training

Training & Development

Our comprehensive staff training and development programmes are fundamental to JBW’s success as a compliant, effective service provider. JBW was a pioneer in developing the first City & Guilds accredited enforcement training in the industry and continues to lead in the delivery of both classroom and field based training to meet the evolving challenges of our social and legislative environments.

Enforcement Agent Certification

As well as covering the important technical and legal aspects of working as an Enforcement Agent, our EA programme is designed to equip you with the skills and understanding necessary to become an ethical and successful professional.

The programme includes a mix of classroom training, field experience with experienced senior agents and online training modules to suit all types of learners.

We continue to support all attendees who achieve certification at the end of the programme with one-to-one mentoring with an experienced agent, and continuous development plans to ensure our agents continue to exceed industry best practice.

If you would like to explore how you can build a career as part of our respected Enforcement Agent team, call us on XXX XXXXX or email learning@jbwgroup.co.uk.

Client Training:

As part of our added value service offering to all our clients, we offer a range of workshops and seminars to client staff at no cost. Recent successful programmes include:

  • The Enforcement Environment - Legislation & Codes of Practice
  • Vulnerability identification & management
  • Local taxation - introductory and advanced classes
  • Debt negotiation techniques
  • Behavioural Insights – a smash course

We partner with leading experts in each subject area to ensure that all training is effective, relevant and indicative of industry best practice.

Over the last 3 years, all client programmes have scored at least 4.5 stars with 100% of delegates indicating that they would recommend the course to a colleague.

Staff Training

Iip gold

Leadership and soft learning

All staff are expert, outstanding customer service and treat customers fairly

Phoenix is a preferred employer…

Enforcement Agent Certification Programme

As well as covering the important technical and legal aspects of working as an Enforcement Agent, our EA programme is designed to equip you with the skills and understanding necessary to become an ethical and successful professional.

The programme includes a mix of classroom training, field experience with experienced senior agents and online training modules to suit all types of learners.

We continue to support all attendees who achieve certification at the end of the programme with one-to-one mentoring with an experienced agent, and continuous development plans to ensure our agents continue to exceed industry best practice.

If you would like to explore how you can join us as one of our respected Enforcement Agent team, call us on XXX XXXXX or email learning@jbwgroup.co.uk.

Client Training

As part of our added value service offering to all our clients, we offer a range of workshops and seminars to client staff at no cost. Recent successful programmes include:

  • The Enforcement Environment - Legislation & Codes of Practice
  • Vulnerability identification & management
  • Local taxation - introductory and advanced classes
  • Debt negotiation techniques
  • Behavioural Insights – a smash course

We partner with leading experts in each subject area to ensure that all training is effective, relevant and indicative of industry best practice.

Over the last 3 years, all client programmes have scored at least 4.5 stars with 100% of delegates indicating that they would recommend the course to a colleague.

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