Recruitment & Training

JBW are an equal opportunities employer. We encourage applications from all backgrounds and will provide a fair and transparent recruitment process to all.

Our comprehensive office and field based staff training programmes are fundamental to JBW’s success as a compliant, effective service provider. JBW was a pioneer in developing the first City & Guilds accredited collections and enforcement training in the industry and continues to lead in the delivery of both classroom and field based accredited training to meet the ever changing challenges of the social and legislative environments in which we operate.

If you have any questions regarding our vacancies, please contact our dedicated recruitment line on 01324 469167 or email us at

Enforcement Agent - Application Form Download

Office Staff - Application Form Download

Debt Recovery Agent - Darlington

Position: Debt Recovery Agent
Location: Darlington
Salary: £25,000 OTE

This role is based in Darlington and will report to the Contact Centre Team Leader and Contact Centre Manager. You will be responsible for the handling of all telephone queries in order to maximise collections for JBW Group. This position will be on a shift pattern 8am to 8pm Monday to Friday, 9am to 1pm Saturday and 10am to 1pm Sunday.

Enforcement Agents

Due to our continued year on year growth, we are looking for enthusiastic, experienced individuals to join our enforcement team.

If you are an existing Certificated Enforcement Agent, we will start issuing you work as soon as you have completed your JBW induction. In addition to generous commission rates, we will also pay you an additional commission payment for confirming that debtors have gone away (GANT). We are the only enforcement company in the industry to offer this reward. We will also provide you with continuous support, training and development throughout your career with JBW.

If you are an experienced Enforcement Agent and have a current Bailiff/Enforcement Agent General Certificate, contact our recruitment team now on 01324 469 167, or email

JBW are an equal opportunity employer and does not discriminate based on any age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected status.

Audit Assistant

Position: Audit Assistant
Location: London
Salary: £19,201

This role is based in our London office and reports to the Head of Audit and Compliance. This role is responsible for the daily auditing of audio and visual recordings of our field Enforcement Agents and audio recordings of Call Centre operators, highlighting breaches in compliance where necessary. You will also be involved in initiatives and projects that help to promote the safeguarding of the company, our clients and the community we engage with on a daily basis.

HR Manager

Position: HR Manager
Location: Darlington
Salary: £35,000

This role is based in Darlington and reports to the Head of HR. The role provides generalist HR support across all Group companies as well as HR project support. The role will require regular travel to Group company offices in London, North West, Essex and Surrey.

Contact Centre Team Leader

Position: Contact Centre Team Leader
Location: Darlington
Salary: £25,000 plus bonus

Reporting to Call Centre Manager, you will have supervisory responsibility for a team of Call Centre Collection Agents.

What JBW offer you:

  • 22 days annual leave, pro rata, increasing to 25 after each completed year of service
  • Sunday Times Top 100 Company to Work For
  • An excellent benefit package that ranges from cycle to work, travel loans, eye care vouchers, contribution towards gym membership, Company Maternity and Paternity pay
  • Pension scheme, career development & long service awards

Exciting career opportunities with JBW

JBW is the UK’s fastest growing provider of debt management solutions for the public sector. Our industry leading technology and generous remuneration packages have made us an employer of choice within the industry, as evidenced by our placement in the Sunday Times Top 100 Companies to Work For awards two years running. With several new contract wins across the country, we are looking for enthusiastic individuals to join our enforcement team.

Click here to email us your CV

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