training
Recruitment

Recruitment & Training

JBW are an equal opportunities employer. We encourage applications from all backgrounds and will provide a fair and transparent recruitment process to all.

Our comprehensive office and field based staff training programmes are fundamental to JBW’s success as a compliant, effective service provider. JBW was a pioneer in developing the first City & Guilds accredited collections and enforcement training in the industry and continues to lead in the delivery of both classroom and field based accredited training to meet the ever changing challenges of the social and legislative environments in which we operate.

If you have any questions regarding our vacancies, please contact our dedicated recruitment line on 01324 469167 or email us at recruitment@jbwgroup.co.uk

Enforcement Agent - Application Form Download

Office Staff - Application Form Download

Enforcement Manager - Darlington or London

Position: Enforcement Manager
Location: Darlington or London
Salary: £45,000 OTE £55,000 + car/van and business mileage

The Enforcement Manager at JBW is responsible for the effective management and monitoring of an assigned Enforcement Agent workforce and the achievement of collections performance, client contractual requirements and adherence to regulatory and behavioral compliance.

Reporting to the Head of Enforcement, the Enforcement Manager role will be predominately based in JBW’s offices in either London or Darlington but will require regular and extensive travel across the United Kingdom.

Enforcement Support Assistant - Darlington

Position: Enforcement Support Assistant
Location: Darlington
Salary: £19,000

The Enforcement Support Assistant provides essential administration and support to JBW Enforcement Agents working in the field.

The post holder will be responsible for monitoring the activity of Enforcement Agents, ensuring that they are on duty when expected, in the planned areas and proactively managing their workloads.

The role is based in JBWs office in Darlington on a shift pattern and will require the post holder to be flexible in terms of hours of duty.

Trainee Agents

Due to our continued year on year growth, we are looking for enthusiastic individuals to join our Trainee Enforcement Agent programme.

If you are looking for a rewarding new career with unlimited earning potential, have you considered becoming an Enforcement Agent?

We have trainee vacancies for people who are currently not certificated and would like to embark on a new career. If you feel you possess good communication skills, the ability to negotiate and deal with the public, are able to remain calm under pressure and are a team player, then we would like to hear from you.

We will provide you with FREE training worth over £2,000!

We will support you through the application process and provide the necessary training and development you will need to become a successful Enforcement Agent.

Sound interesting? Contact our recruitment team today on 01324 469 167, or email recruitment@jbwgroup.co.uk.

JBW is an equal opportunity employer and does not discriminate based on any age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected status.

Enforcement Agents

Due to our continued year on year growth, we are looking for enthusiastic, experienced individuals to join our enforcement team.

If you are an existing Certificated Enforcement Agent, we will start issuing you work as soon as you have completed your JBW induction. In addition to generous commission rates, we will also pay you an additional commission payment for confirming that debtors have gone away (GANT). We are the only enforcement company in the industry to offer this reward. We will also provide you with continuous support, training and development throughout your career with JBW.

If you are an experienced Enforcement Agent and have a current Bailiff/Enforcement Agent General Certificate, contact our recruitment team now on 01324 469 167, or email recruitment@jbwgroup.co.uk.

JBW are an equal opportunity employer and does not discriminate based on any age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected status.

Audit Assistant - London

Position: Audit Assistant
Salary: £19,000
Location: London


This role is responsible for the daily auditing of audio and visual recordings of our field Enforcement Agents and audio recordings of Call Centre operators, highlighting breaches in compliance where necessary. You will also be involved in initiatives and projects that help to promote the safeguarding of the company, our clients and the community we engage with on a daily basis.

What JBW offer you:

  • 22 days annual leave, pro rata, increasing to 25 after each completed year of service
  • Sunday Times Top 100 Company to Work For
  • An excellent benefit package that ranges from cycle to work, travel loans, eye care vouchers, contribution towards gym membership, Company Maternity and Paternity pay
  • Pension scheme, career development & long service awards

Exciting career opportunities with JBW

JBW is the UK’s fastest growing provider of debt management solutions for the public sector. Our industry leading technology and generous remuneration packages have made us an employer of choice within the industry, as evidenced by our placement in the Sunday Times Top 100 Companies to Work For awards two years running. With several new contract wins across the country, we are looking for enthusiastic individuals to join our enforcement team.

Click here to email us your CV

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