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Support if you are Vulnerable

Support for vulnerable customers

JBW are committed to providing effective help and support to our vulnerable customers. We have partnership arrangements in place with a range of specialist organisations who are able to provide tailored assistance and our Welfare Team have received specialist training to enable them to sensitively and effectively assist vulnerable individuals.

We appreciate and recognise that there is a wide range of circumstances which can result in vulnerability and there is no single approach that is suitable for all. As such every individual is handled on a case by case basis by a named Welfare Agent.

If you are struggling please contact us, the sooner we know the sooner we can assist. We will do our best to help you and ensure that the matter we have contacted you about does not escalate further.

We can provide you with guidance, explain the options available to you and will put you in touch with independent, free support services tailored to your particular circumstances if you wish to seek further assistance.

We will always treat you with sensitivity, confidentiality and respect.

You can contact the Welfare Team by:

Telephone: 0330 0414 800 (local rate) Email: welfare@jbwgroup.co.uk

There are a great many local and national organisations that provide free, specialist advice and support, details of some are listed below:

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way - about whatever's getting to you. If you would like to speak to someone, please phone 126 113 (24-hour phone line) or you can email them at jo@samaritans.org

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Mind

Mind is a national organisation with branches in most towns and cities providing support to anyone experiencing mental health problems. The Mind information line is open 9am to 6pm Monday to Friday, please call 0300 123 3393 or email info@mind.org.uk

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Cruse Bereavement Care

Cruse Bereavement Care are a not-for-profit organisation designed to provide people who have recently lost a loved one with information and support on grief and their legal duties following a death. If you would like to speak to someone, please phone 0844 477 9400 (Mon-Fri, 9am-5pm).

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Christians Against Poverty (CAP)

CAP provides practical support to individuals who find themselves in severe financial difficulty. The charity supports anyone suffering poverty regardless of religious belief and will work with individuals to alleviate immediate and long-term financial difficulties.

If you would like to speak to someone please call 01274 760720 or email info@capuk.org

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Alcoholics Anonymous

Alcoholics Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. If you would like to speak to someone, please phone 0845 769 7555 (24-hour helpline) or email them at help@aamail.org

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Gamblers Anonymous

Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same.

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Narcotics Anonymous

The NA Helpline is a point of contact for people needing support and advice about the nature of drug addiction. If you would like to speak to someone, please phone 0300 999 1212 (10am until midnight).

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Refuge

Refuge supports women and children who experience all forms of violence and abuse. If you would like to speak to someone, please phone 0808 2000 247 (24-hour phone line).

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