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Customer Support

JBW Customer Support

If you have received a letter, phone call or visit from us, it means we have been contracted by one of our clients to collect a debt owed to them. This section of our website is here to provide you with information about who we are, the types of debt we collect, how you can pay or manage your account, and where to get some extra support or free, independent advice.

Customer Portal

Online customer portal

Make a payment, check your account balance, request a payment plan or send us a secure message about your account 24 hours a day.

Manage my account

Need more information?

Information about how to make a payment, request a payment plan, make a complaint or let us know the person we are trying to contact no longer lives at your address.

Find out more

Need extra support?

Information about additional support facilities if you are vulnerable or finding it hard to manage your debts, including where to get some free, independent advice.

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About JBW

More information about JBW, what debts we collect, our fees and charges and the legislative framework we follow as Enforcement Agents.

Find out more

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